Common questions about Discus and DISC
What does Discus profiling cost?
How do I get started with Discus?
Can I send questionnaires to my candidates online?
Can a person completing a questionnaire read their own report?
Do I have access to all my profile reports?
How can I recover a lost or forgotten Discus password?
Is training available?
I received a test invitation, but I'm not able to use it.
I completed an invited questionnaire, but I didn't receive a copy of my report.
Can I try Discus for free?
What does Discus profiling cost?

Discus profiles start at just $35 each, with discounts available for more substantial purchases.

For new accounts, we offer a whole range of useful extras. Find out more on our pricing page.

How do I get started with Discus?

Getting started with Discus is easy. You'll just need to take a few minutes to sign up for an account, and then you'll be ready to start creating profiles right away.

Can I send questionnaires to my candidates online?

Discus provides an entire suite of features to make this process easy and automatic. At the simplest level, you can simply enter a person's e-mail address, and Discus will send them an invitation and then display and manage the questionnaire. Once the questionnaire is complete, a report will immediately be compiled and added to your accounts.

Discus also provides lots of options for your to customise this process to meet your exact requirements. For example, you can arrange to be automatically notified and sent a copy of the report as soon as it is available.

Can a person completing a questionnaire read their own report?

This is a decision you can make as you set up an invitation. There's no requirement to share the report, but you have the option of doing so if you wish.

Discus can also provide an intermediate solution through the 'Feedback' report, which is an alternative version of the report specifically designed for this purpose, providing a readable and accessible summary of the results.

Do I have access to all my profile reports?

Every DISC profile produced on your account is held in your own secure Discus database. You can access, review and manage those reports at any time. Discus even provides extra features to assess the results in combination, such as comparing candidates against the needs of a role, or assessing how individuals would work together in a team.

How can I recover a lost or forgotten Discus password?

It's easy to reset your Discus access details. You can start the process from the Discus sign-in page, or by following the link below. Discus will handle resetting your access through your registered e-mail address.

Is training available?

We offer a comprehensive online video training course introducing the DISC system and its workings. The course is free if you sign up for an account with fifty credits or more.

Discus itself offers an interactive guide to get your started, and extensive help resources throughout the system.

I received a test invitation, but I'm not able to use it.

There can be various reasons for this. The invitation code might already have been used, or it might simply have expired, or been cancelled by the user who originally set up the invitation.

Your best course of action in a situation like this is to get in touch with your invitation provider and ask them to set up another invitation for you.

I completed an invited questionnaire, but I didn't receive a copy of my report.

When a Discus user sends out an invitation, they can choose whether to give you access to your report or not, so it may simply be that this option isn't active.

If you think you should have received a report, your best course of action is to contact the person who sent you your invitation; they will have the option of sending you a copy.

Can I try Discus for free?

Sorry, we aren't able to offer free trial profiles, but if you want to try the service, remember that you can set up a Discus account with just a single credit.

If you want to see what Discus can produce, take a look at our extensive library of sample reports.

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Discus and GDPR

From 25 May 2018, the EU implemented a new set of data protection rules known as the General Data Protection Regulation or GDPR. Discus has always been designed to maximise personal data security, but we've made a few changes to ensure full compliance with the new regulations.

Keeping Data Secure

We take every possible step to ensure the security of client and candidate data alike. All Discus data is held on Google's cloud database servers, and is maintained with two layers of encryption: once by Discus itself, and once by Google's own data systems. Our server architecture is maintained daily to ensure that latest updates and security patches are always in place as soon as they are released. This all means that data held by Discus is held in an environment that's as safe and secure as possible.

Candidate Privacy in Discus

One of the cornerstones of the GDPR is the idea of informed consent. Candidates should have a clear idea of what their personal data will be used for, and they should give unambiguous consent for that use.

To comply with this requirement, the Discus questionnaire process always requests explicit consent. Before a candidate starts a profile questionnaire, they are given an explanation of its purpose, and asked to consent to its storage and use. Without this consent, Discus will not store or process any candidate details.

The GDPR also requires that individuals have a right to demand deletion of their personal details. To help users comply with this requirement when necessary, Discus includes full and permanent deletion facilities. A periodic deletion facility is also provided so that users can ensure that their candidate database is kept recent and up-to-date, and does not maintain unnecessary candidate data.

Client Responsibilities

Discus collects minimal information about canddates, but a certain amount of detail is required in order for clients to identify or contact the individuals concerned.

Discus account holders are custodians of the personal details they collect about a candidate, and this means that they have certain responsibilities of their own, clearly spelled out in the Discus terms and conditions.

Most importantly, users have a responsibility for maintaining the privacy of their candidates and the security of those candidates' personal data. That data should not be published or shared with third parties without a legitimate purpose or interest.

Under the GDPR, candidates have a right to rectification and a right to erasure. If a candidate submits updated personal details, therefore, users have a responsibility to ensure that their records are updated with those details. Similarly, if they request that their profile data should be erased, then the user has a responsibility to delete that data from their Discus account. (Discus provides all the features needed to carry this out quickly and easily.)

Candidates also have a right to know what information is held on them: not only their personal details, but also any supplementary data, which in principle also includes their DISC results. Discus includes a report designed specifically for this purpose, the Feedback Report, which provides DISC results in a clear and understandable style ideal for providing to the user on request.

Further Information

If you have queries about any specific aspect of GDPR, or Discus data protection in general, we'll be happy to answer them for you. Just use any of the contact options shown on this page.


Further details of our and your legal obligations and duties can be found at the Information Commissioner's web site http://ico.org.uk.

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