Common questions about Discus and DISC
What does Discus profiling cost?
How do I get started with Discus?
Can I send questionnaires to my candidates online?
Can a person completing a questionnaire read their own report?
Do I have access to all my profile reports?
How can I recover a lost or forgotten Discus password?
Is training available?
I received a test invitation, but I'm not able to use it.
I completed an invited questionnaire, but I didn't receive a copy of my report.
Can I try Discus for free?
What does Discus profiling cost?

Discus profiles start at just $38 each, with discounts available for more substantial purchases.

For new accounts, we offer a whole range of useful extras. Find out more on our pricing page.

How do I get started with Discus?

Getting started with Discus is easy. You'll just need to take a few minutes to sign up for an account, and then you'll be ready to start creating profiles right away.

Can I send questionnaires to my candidates online?

Discus provides an entire suite of features to make this process easy and automatic. At the simplest level, you can simply enter a person's e-mail address, and Discus will send them an invitation and then display and manage the questionnaire. Once the questionnaire is complete, a report will immediately be compiled and added to your accounts.

Discus also provides lots of options for your to customise this process to meet your exact requirements. For example, you can arrange to be automatically notified and sent a copy of the report as soon as it is available.

Can a person completing a questionnaire read their own report?

This is a decision you can make as you set up an invitation. There's no requirement to share the report, but you have the option of doing so if you wish.

Discus can also provide an intermediate solution through the 'Feedback' report, which is an alternative version of the report specifically designed for this purpose, providing a readable and accessible summary of the results.

Do I have access to all my profile reports?

Every DISC profile produced on your account is held in your own secure Discus database. You can access, review and manage those reports at any time. Discus even provides extra features to assess the results in combination, such as comparing candidates against the needs of a role, or assessing how individuals would work together in a team.

How can I recover a lost or forgotten Discus password?

It's easy to reset your Discus access details. You can start the process from the Discus sign-in page, or by following the link below. Discus will handle resetting your access through your registered e-mail address.

Is training available?

We offer a comprehensive online video training course introducing the DISC system and its workings. The course is free if you sign up for an account with fifty credits or more.

Discus itself offers an interactive guide to get your started, and extensive help resources throughout the system.

I received a test invitation, but I'm not able to use it.

There can be various reasons for this. The invitation code might already have been used, or it might simply have expired, or been cancelled by the user who originally set up the invitation.

Your best course of action in a situation like this is to get in touch with your invitation provider and ask them to set up another invitation for you.

I completed an invited questionnaire, but I didn't receive a copy of my report.

When a Discus user sends out an invitation, they can choose whether to give you access to your report or not, so it may simply be that this option isn't active.

If you think you should have received a report, your best course of action is to contact the person who sent you your invitation; they will have the option of sending you a copy.

Can I try Discus for free?

Sorry, we aren't able to offer free trial profiles, but if you want to try the service, remember that you can set up a Discus account with just a single credit.

If you want to see what Discus can produce, take a look at our extensive library of sample reports.

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Addressing Specific Problems

In any organisation, no matter how large or small, it is inevitable that problems will occasionally arise with the performance of a single staff member. Problems of this kind can have a multitude of possible causes, only some of which can be considered purely in terms of behaviour. Where the problem is rooted in a question of behavioural styles, however, DISC can help to isolate it and possibly suggest some solutions.

There are two main problem areas of this kind that are related to behavioural questions. The first of these is 'role conflict', where an individual's work or attitude seems to be inadequate because they are not temperamentally suited to the type of work they are involved in. The second is 'behavioural conflict' where the problem arises not from an incompatibility with the role itself, but with one or other members of the individual's team or group of work colleagues. We shall treat each of these situations in turn.

Role Conflict

Role conflict can arise from either of two sources. A person may actually be unsuited to their work, or their perception of that work may be at fault, forcing them to attempt to display behaviour inappropriate to their actual position. The applicability of either scenario can be assessed by comparing their DISC profile series against an ideal profile for their role (a 'Job Profile'). One of four situations is possible:

  1. The 'Internal' and 'External' Profiles both match closely against the Job Profile. This indicates that role conflict, at least as far as the behaviour is concerned, is unlikely to be a cause of the difficulties being experienced.
  2. The Internal Profile matches the Job Profile closely, but the External Profile does not. This would suggest that the person concerned misunderstands the requirements of their position. By checking the shifts in style (see Changes Across a Series), it is possible to see exactly which areas are the source of a particular problem.
  3. The External Profile matches the Job Profile closely, but the Internal Profile does not. This situation is indicative of an individual who is not well suited to their work, but who understands its requirements and is attempting to adjust their behaviour to compensate. If their problems can be addressed adequately in the short term, it is possible that their Internal Profile will adapt to meet this new challenge, given sufficient time.
  4. Neither the Internal or External Profile match the Job Profile. This final scenario indicates that not only is a candidate unsuitable in terms of behaviour for their role, but also that they feel unable to adapt themselves to the demands of their situation.

In all these cases, remember that the picture presented by DISC can only describe the condition of a person's behaviour, and is unable to address specific events. Current problems with the behaviour may have their roots in outside factors, and these should be explored before making a final decision.

Behavioural Conflict

Certain types are simply not suited to working in tandem. A brief examination of strong and weak combinations of types is given in the Suitability Comparison section of Chapter II. Situations in which problems are rooted in Behavioural Conflict often manifest themselves as unusual shifts in a person's External Profile. If you have DISC results from regular assessments of the individual concerned, it can be enlightening to examine them for any changes in the External pattern. Shifts downwards in Dominance or Influence are often particularly indicative of this type of effect.

As with Role Conflict, it is important to point out that behavioural effects may represent the results, rather than the cause, of any dispute or disagreement. If Behavioural Conflict arises because of an argument about a specific matter, for example, DISC will have no way of detecting this. Clearly, such situations will require careful handling if they are to be resolved effectively.

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